FAQs

Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular wallets. International orders can be paid via credit card or PayPal.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at hello@silkandseam.com.

Will I receive an order confirmation?
Yes, a confirmation email is sent to your registered email address as soon as your order is placed.

Shipping & Delivery

How long does delivery take?
Domestic orders are delivered within 5–7 business days (standard) or 2–3 business days (express). International orders typically take 7–14 business days.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping charges and delivery timelines are shown at checkout.

How do I track my order?
Once your order is dispatched, you will receive a tracking link via email or SMS.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for unused, unwashed items in original packaging. Please visit our Shipping & Returns page for full details.

How long does a refund take?
Refunds are processed within 5–7 business days of receiving the returned item.

Products

Are the colours accurate in the photos?
We make every effort to display colours accurately. However, slight variations may occur due to screen settings and lighting conditions.

Do you offer custom or stitched blouses?
Yes, we offer blouse stitching services for select sarees. Please contact us with your measurements for a quote.

How do I care for my saree?
Please refer to our Fabric & Care Guide for detailed instructions by fabric type.